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How Can We Help?
Whether you have a question about a gazebo, need help choosing the right patio set, or want to check on an order, our team is ready to help. Owned and operated by Outdoor Kitchens Escape.
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Frequently Asked Questions
How long does shipping take for gazebos and pergolas?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. Every shipment includes tracking so you can follow your delivery every step of the way.
Is shipping really free on all orders?
We offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on your destination and package size. Please visit our Shipping Policy page for full details.
What is your return policy for patio furniture?
We want you to be completely happy with your outdoor setup. If something is not quite right, please contact our team within the return window outlined on our Returns page. We will walk you through the process and help you find the best solution.
Can I exchange a fire pit table for a different model?
Exchanges are handled on a case-by-case basis depending on the item and its condition. Reach out to us via email or phone with your order number, and we will work with you to arrange an exchange or find an alternative that fits your patio perfectly.
What materials are your pergolas and gazebos made from?
Each product listing includes detailed material and construction information so you can make the right choice for your outdoor space. Our gazebos and pergolas are designed with weather-resistant materials suited for year-round use. If you need more specifics about a particular model, send us a message and we will be happy to help.
How do I choose the right patio furniture set for my deck?
Start by measuring your deck or patio area and noting how many seats you need. Each of our furniture sets includes dimensions and seating capacity on the product page. If you are still unsure, our team loves helping customers find the perfect fit, so drop us a line with your space details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Built for Outdoors
Our gazebos, pergolas, and furniture are crafted with weather-resistant materials designed for year-round use.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.















