Contact Us






Talk To Us

Questions Before You Buy?


Most of what we get asked is about fit and delivery: whether a 12 by 16 pergola will clear the eave on a single storey house, whether a 42 inch fire table really seats six, when the carrier will call. Ask before you buy rather than after. Roger reads this inbox.

Email Is Answered Within One Business Day
Business Registration Number (EIN):
42-2435601
Two Ways To Reach Us

Email

support@outdoorkitchensescape.com

Best For Product And Order Questions

Phone

(505) 318-0144

Mon-Fri 9am-5pm Mountain Time
Before You Ask

The Seven We Get Most


How long until a gazebo actually shows up?
Handling takes one to three business days and transit runs five to eight, so most orders land inside six to eleven business days in total. The largest items, gazebos and outdoor kitchen islands, sit at the long end of that range. Every shipment has tracking.
Is the free shipping genuinely free?
Free shipping applies to most orders inside the Continental U.S. and there is no order minimum. Alaska and Hawaii are excluded. Orders move through USPS, UPS or FedEx with tracking.
What if it arrives and something is wrong?
Contact us inside the return window listed on our Refund Policy page and we will walk you through it. Tell us what is actually wrong before you repack anything, because some problems are solved with a replacement part rather than a full return.
Can I swap a fire table for a different size?
Case by case, depending on the item and its condition. Email us with your order number and what you would rather have, and we will tell you honestly whether a swap is possible or whether a return and reorder is the cleaner route.
What are the frames and roofs actually made of?
It varies by model and the specifics are on each product page. Broadly, the gazebos and pergolas here use aluminum or cedar frames with galvanized steel or polycarbonate roofs, and the fire tables are concrete, powder-coated steel or aluminum. If you want the gauge or fastener detail on a specific model, ask and we will pull it from the manufacturer spec.
How do I know a set will fit my deck?
Measure the usable area rather than the whole deck, and leave about three feet of walking space behind each seat. Send us the measurements and a photo and we will tell you which sets fit and which will crowd the space. We would rather talk you into a smaller set than have you return a large one.
Will I be charged sales tax?
Sales tax is calculated and shown at checkout where it applies.
Write To Us

Send Us The Details


Select a topic...
Order Status
Product Question
Returns & Exchanges
Shipping & Delivery
Other
Where We Are

Online Only, Based In Albuquerque


There is no showroom to visit. The phone line is (505) 318-0144, Monday to Friday, 9am to 5pm Mountain Time, and email usually gets a faster answer.
What You Can Expect

How We Operate


One Business Day

Every email gets a real answer inside one business day. If we have to chase a spec from the manufacturer it can take longer, and we will tell you that rather than go quiet.

Secure Checkout

Checkout is encrypted and your card details are handled by the payment processor. We never see them and we do not store them.

Specced For The High Desert

We buy for wind, hail, altitude UV and monsoon rain, because that is what our own patios get. Lightweight canopies do not make the catalog.

Free Continental Shipping

Most orders ship free within the Continental U.S., excluding Alaska and Hawaii, with tracking on every package.